We’re looking for a talented and exceptional individual to join our customer success team. You will work closely with the rest of the company to ensure our customers derive value from our software. You will act as the universal link between Xyicon and our customers.

About the Job

As a member of the customer success team, you’ll work in the following areas.

• Customer Value Management: Engage in creating long-term relationships with our customers by providing value throughout their journey to achieve corporate and business outcomes.
• Professional Services: Leading and participating in specific customer projects, such as setting up Xyicon for new customers.
• Customer Support: Responding to and providing solutions to customer inquiries received through chats and emails. Serve as the coordinator between the customer and Xyicon to ensure reported issues are solved smoothly.
• Product Roadmap Initiatives: Support the product and development team by suggesting new product features and improvements.
• Knowledge Management: Create and review help articles and training materials to help new and existing customers adopt our product. Keep product help documentation and internal process documents current and conduct training for customers and team members.
• Sales and Marketing Activities: Provide input and review marketing content. Support pre-sales and product prototype demos.